Questions, answered.

A single gate can be live the same day on our free Lobby pilot. A full multi-tower portfolio with SSO and hardware integrations typically goes live in 4–6 weeks with a dedicated customer success manager.

No. MyGatePass integrates with HID, Dormakaba, Salto and most major turnstile and reader vendors. Where there is no off-the-shelf connector, our Portfolio plan includes custom hardware integration.

The Lobby tier is free forever for one gate at one facility, up to 500 entries a month — UAE Pass, QR check-in, pass dispatch and a standard audit log. No card required and no time limit.

Yes. Our Outlook plug-in detects external attendees on a meeting invite and dispatches a branded visitor pass automatically, before the meeting begins.

Yes — a REST API with signed webhooks and official SDKs for JavaScript, Python, Swift, Kotlin and .NET. You can issue passes, verify credentials and stream entry events programmatically.

Portfolio plans include SSO, SCIM provisioning and connectors for systems such as SAP SuccessFactors and Yardi, so directories and tenant records stay in sync.

Never. We price per facility, per month. Whether you process 500 or 500,000 entries, your plan price does not move. We believe metering the lobby is the wrong incentive.

Monthly plans are rolling and can be cancelled anytime. Annual plans save two months and renew yearly. Portfolio terms are set in your master services agreement.

Software has no setup fee. Reader hardware and badge printers are available as optional add-ons, leased per gate or per facility. Portfolio go-lives include on-site setup.

All personal data is stored, processed and audited inside MOI-aligned UAE infrastructure. Portfolio customers can request fully sovereign, single-tenant residency.

MyGatePass is SOC 2 Type II audited and ISO 27001 certified, and is aligned to GDPR, the UAE PDPL, KSA PDPL and Qatar PDPPL frameworks.

Visitor data is encrypted with per-tenant keys (AES-256 at rest, TLS 1.3 in transit), captured to a minimum, redacted where possible, and auto-expired on a retention schedule you control.

No. Visitors verify with the credential they already have — UAE Pass, an MRZ passport scan, or a QR pass delivered by email or WhatsApp and addable to Apple or Google Wallet.

International visitors verify via MRZ passport scan or a pre-issued QR pass, so no one is ever stuck at the gate.

The average verified check-in — from scan to gate-open — is 7.8 seconds. UAE Pass identity matches typically complete in under a second.