JA Hotels
JA Hotels operates seven properties across the UAE, hosting 1.6M guests annually with 30+ banquet halls and a 600-room flagship resort. Peak-time arrivals were overwhelming the front desk, and back-of-house access was uncontrolled.
The challenge
At peak, group and event arrivals overwhelmed the front desk, creating queues that hurt the guest experience. At the same time, banquet and back-of-house access was uncontrolled and unlogged — a growing security and compliance gap across a large, multi-venue estate.
The approach
MyGatePass rolled out pre-registration for guests and event delegations, so arrivals walk straight in while the desk handles only exceptions. Banquet, spa and back-of-house access was scoped by time and zone, and every entrance — guest, vendor and staff — was unified under a single audit trail.
The results
- Guests pre-register and arrive expected; the desk now handles exceptions only.
- Banquet and BOH access is time-boxed and automatically revoked.
- One compliance trail spans guests, vendors and staff across all seven properties.